我們來了解一下如何對已經關閉銷售權限的亞馬遜賬號進行申訴呢?
1.搞清楚是什么原因導致你的賬戶銷售權限被移除
賬戶銷售權限被移除以后亞馬遜一般都會發一封 Notification 給賣家，賣家可以通過這封郵件得知準確的原因，到底是因為賬戶表現差，還是違反亞馬遜的銷售政策或者銷售了平臺禁售的產品等。
2.評估你過往的銷售操作
檢查下你的客戶指標，找出那些給客戶帶來差的用戶體驗的訂單和不達標的的參數;同時也檢查下你賬戶目前的產品Listing，看看這些產品有沒有哪些違反亞馬遜的政策(比如侵權或者假貨之類)
3.創建一個補救的行動計劃
寫一個行動計劃概括一下你在 Step 2 中發現的與賬戶銷售權限被移除有關的問題，提供一個能夠有效解決相關問題的精確的行動計劃可以很大程度上恢復你賬號的銷售權限。
4.把你申訴的內容發給亞馬遜
補救的行動計劃創建寫完后,將其發送給亞馬遜希望其恢復您的賣家銷售權限。
申訴信的套路5步走：
1.道歉承認過失表明誠意
2.將問題逐條清楚列出分析
3.依照問題順序提出改進方式
4.以加強語氣強調改進的決心
5.表達想要收到回信的迫切
01申訴郵件范文模板
Dear Amazon seller support:
This is * (店鋪名) writing to you.
第一部分：先向亞馬遜表示感謝，之后介紹下店鋪已經取得的成績(開店時間、訂單量交易額)最后表明意識到自己的錯誤，闡釋原因。
As we are new seller on Amazon, we just sold our first item on 2022-2-*, and until today we sold *** orders on Amazon.
We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with *** orders, and grow 40-50% every month.
However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault.
We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again. Would you please consider the account seller rating and the currant rapidly increasing sales in our store?
We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on ***day, hope you could give us a chance to improve!
第二部分：列出整改措施(提高高標準服務、熟悉亞馬遜店鋪規則等等)(這點很重要!)
If we get the valuable selling chance on Amazon, we will do as follows:
01
Absolutely, we will learn through all the policies and rules about selling on your platform.
02
We will check the listings in our account to see if they provide enough
information for customers to make their right decisions.
03
We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.
04
Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.
05
Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer’s right.
06
We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.
第三部分：結尾標識再次懇請亞馬遜給予自己一次機會
Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance ! We will always provide good products and services to customers on Amazon selling.
Look forward to receive your reply.
Best regards
店鋪名
02品牌侵權申訴模板
1.店鋪listing的標題、描述、圖片、五點描述和關鍵詞
整改方向：
第一步：檢查以上提到的產品描述相關關鍵點，承諾以后不會再有品牌侵權的錯誤(即陳述自己的行動)。
第二步：如果發現任何侵犯知識產權的產品或清單，我們將銷毀這些產品或刪除這些清單。第三步：承諾以后會認真注意和學習平臺的所有政策和規則。日后上架產品，會先核實知識產權問題，確保產品不會違反任何其他賣家的品牌權益或專利權益，或復制他人的標題、圖片和描述。
2.留意所有在售的產品
整改方向：
第一步：如果有顧客反饋不滿意或投訴產品有問題，我們承諾會在 XX 小時內幫客戶解決問題，為客戶提供最好的購物體驗(讓亞馬遜相信你是為客戶著想)。
第二步：日后出售的產品將由自己親自設計商標和設計產品包裝，向亞馬遜保證產品都是真實的，而不是直接從供應商渠道直接采購，以防止任何可能出現的商標侵權和包裝設計侵權的情況發生(如果有條件的話)。
第三步：如果有任何銷售問題，我們將盡快向亞馬遜尋求幫助，而不是盲目銷售，避免再次觸犯亞馬遜規則。
申訴郵件模板：
第一部分：對亞馬遜通知表示感謝
Dear Amazon seller support, Thank you for your concern of our account.
第二部分：表明經過反思已經找出了問題的原因，表示歉意
We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon
selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.
第三部分：整改建議，懇請亞馬遜再給自己一次機會
We had removed the listings and promise we won’t sell it again on Amazon. Would you offer the owner’s contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other’s benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.If you can give us a chance, we will do as follows:
01
Absolutely, we will see through all the policies and rules about selling on your platform.
02
We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
03
I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.
04
If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.
3.亞馬遜跟賣申訴、亞馬遜賣違禁品申訴
這兩種情況寫作套路和前面介紹的兩個類似，如果真的是存在跟賣或者銷售違禁品的情況要承認錯誤，找出原因，表明整改意愿和整改措施。如果錯在什么誤會也要在郵件中盡量闡釋清楚。
不過在這里提醒大家賣仿貨賣假貨屬于嚴重的平臺違規行為，即使是按照要求申訴后賬戶銷售權限恢復的情況也不是大家想象中的那么樂觀，所以大家在上架產品或者跟賣其他賣家產品的時候一樣要慎重!
亞馬遜被關聯申訴關于亞馬遜被關聯申訴的情況，模板同樣和上述幾種情況類似，主要是下面這些要點：
第一部分：強調你只有一個賣家賬號，并且賬號的行為表現良好，并沒有違規的幾率，而且還是優質賣家，也可以舉些例子，比如說自己的產品很受歡迎，銷量好、五星review很多之類的情況說明一下。
第二部分：試著提出重新核查或者告知關聯了什么賬戶才導致被封號。
第三部分：最后保證你會嚴格遵守亞馬遜的規則，提供更好的服務和商品給顧客。我們還需要注意的是，如果賣家的賬戶和違規賬戶關聯，那么現在這個賬戶也會死掉(被永久移除銷售權限)，關聯問題申訴基本無望，被關聯基本就可以放棄抵抗了，抵抗成功率微乎其微，這種關聯比賣仿貨賣假貨更可怕。如果是賣家的賬戶和買家賬戶關聯，有很大的概率申訴成功。
注意：這些模板只是提供給你一個申訴思路，生搬硬套是不會真實地表達出一個人的真情實感的。所以不要直接摘抄，直接模仿，你的郵件內容反映出來的內容必須是真誠、誠懇、有說服力的，制定的計劃必須是切實可靠的，郵件不必太長，一個人的接受能力有限，亞馬遜工作人員也是，所以懂得什么是重點很重要。一個賬號從注冊開通到成長再到穩定，是一個漫長曲折的過程，作為賣家都應該知道，Amazon平臺是一個倡導誠信經營的網站，任何一個小的操作不當都有可能導致賬號夭折。
因此尊重平臺規則，注重銷售產品品質，處理好售后是買家的長久生存之道。
【問題：】亞馬遜申訴途徑和時間亞馬遜申訴時長亞馬遜申訴一般需要多久呢?亞馬遜不回復申訴郵件怎么辦?
答：其實待回復的時間不會太長，一般2天之內就會有回復;如果收到的回復是處理方案不完整，那就繼續補充完善方案吧;如果亞馬遜要求你重新修改行動計劃，可能需要3周之后才能得到回復;要是超過7天沒有回復申訴郵件，可再發一次申訴。
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